How to get the logs from a CloudGate gateway?

Please proceed as follows:

• go to the CloudGate admin page
• in the system tab to go logging
• clear the log file
• enable all log levels
• save changes
• reboot the CloudGate 
• wait a couple of hours (new information can be collected)
• go back to the logging and click "Download log file"
• send the resulting zip file back to us